Project and Product Assistant

Project & Product Assistant: ParaFolio

Location:

This role will be based at our central Bristol office in Newminster House, Baldwin St, BS1 1LT. We offer hybrid working, with three days per week in the office.

Salary:

The starting salary for this role is £26,230 per annum.

Contract:

This role is offered on an initial one year fixed term basis.

How to apply:

Download the Hiring Pack for more information and next steps

Download Hiring Pack

About the role

We are looking for a Project & Product Assistant to support the development and day-to-day operation of ParaFolio, a CPD platform used by paramedics and ambulance trusts across the UK.

This is a junior, hands-on role focused on working within the product itself, helping configure content, support delivery and bring clarity and structure to ongoing work.

You’ll work closely with internal teams and gradually gain exposure to client-facing work as your confidence grows.

What you’ll do

Work directly within ParaFolio to edit and maintain CPD modules (e.g. forms, content and configurations)
Support delivery and ongoing improvement of the platform
Turn defined and partially defined work into clear, structured outputs
Collaborate with developers, designers and product teams
Help test features and ensure they work as expected
Support the Customer Support team with product knowledge and documentation
Help bring organisation and clarity to a growing product environment
You will be trusted to take ownership of your work, ensuring it is clear, accurate and ready for others to use

What we’re looking for

Strong communication skills (written and verbal)
Highly organised with strong attention to detail
Comfortable working with detailed information accurately
Curious and quick to learn new systems
Proactive and collaborative
Comfortable working hands-on within software systems
You enjoy figuring out how systems work in practice and improving them over time.

We welcome candidates from a range of backgrounds. You don’t need prior product or healthcare experience, but you should be motivated to learn and contribute.

We’re looking for someone who takes pride in doing things well, pays attention to detail and enjoys making things clearer and more reliable for others.

Why join us

Work on products that directly support paramedics and frontline services
Gain hands-on experience in product and project work
Be part of a growing and evolving team
Opportunity to develop into product or project roles over time

Working at Class

Location: The role will be based at our central Bristol office.
Work pattern: We offer hybrid and flexible working, with a minimum of three days per week in the office.
Travel: The role will require occasional travel to our Bridgwater and Brighton offices, as well as some visits to client sites.
Benefits: include 25 days annual leave plus bank holidays, private health insurance, funded staff training and discounted gym membership. A full list of what we offer is available at https://www.classprofessional.co.uk/jobs/.

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Project & Product Assistant: ParaFolio

About the role

What you’ll do

What we’re looking for

Why join us

Working at Class

Blog

The Story Behind Our New Look

Supporting Inclusive Health and Social Care

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Paramedic Research: Principles, Designs and Methods

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