Customer Support Specialist

Are you looking for a career change? Class is hiring.

Class Professional Publishing is looking to recruit a new Customer Support Specialist to join our small, very friendly support team. The job is in our modern, spacious Bridgwater, Somerset offices which overlook the River Parrett and the Quantocks, just 40 minutes south of Bristol. We are a growing publishing company and a leading provider of reference and learning resources, print and digital, for both professionals and students across the UK and Europe.

This is a demanding but very rewarding position where the customer is the core focus. You will need to be quick to learn and ready to take on new challenges!

What you will do:
Be the point of contact for customers requiring assistance via Telephone, Email and Customer Portal.
Accurate recording of details into the company IT system, triaging, as necessary.
Ownership through to completion of queries including incidents and requests.
Ensuring customers are continually informed through regular communication.
Providing first-class levels of service meeting and exceeding contractual SLAs, KPIs and Customer Satisfaction.
Clear and concise communication and integration with all stakeholders.

Skills and experience required:
Experience of working in Customer Service or another public facing role.
Computer literate.
Candidates must be comfortable making and receiving telephone calls.
A strong logical and troubleshooting mind-set, with excellent time management skills.
The ability to organise his/her own workload within agreed guidelines.
A genuine desire to deliver high levels of customer service.
Ability to multitask, prioritise and escalate accordingly.
Good interpersonal skills including strong verbal and written communication.
Ability to work well under pressure.

Benefits:
• Company pension
• On-site parking
• Private medical insurance
• Wellness programmes
• Personal development programme
• 24 days holiday plus bank holidays

Schedule:
• Monday to Friday

Experience:
• Customer or Public facing role 3 years (Required)

Education:
• A-Level or equivalent (Required)

Reference ID: Customer Support FT
Job Types: Full-time, Permanent
Salary: Dependent on experience and qualifications

How to Apply:
Email your cv and a covering letter to Fiona Piper, Head of Customer Support   fiona.piper@class.co.uk

Applications close on 1 October 2021