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Human Factors in Paramedic Practice
Author: Gary RutherfordOVERVIEW
The system elements of paramedic practice are interconnected and complex. These elements can include the patient, the paramedic and their colleagues, the environment, the equipment, the tasks, and the processes and procedures of the organisation. Considering the socio-technical realities of care that paramedics provide are so complex, how can you best meet these challenges to support safe and effective practice as a clinician?
Written as an introduction to the discipline of human factors, the authors highlight key principles and theories and relate these to aspects of paramedic practice. Containing practical prehospital examples, this resource provides a firm understanding of systems thinking and design, enabling you to look for instances where the principles of human factors might be applied in your own practice. Accompanied by 40 full-colour images, chapters cover key topics including:
- ‘Human error’
- Systems thinking
- Human-centred design
- Interaction with the patient
- Well-being of the paramedic
- Safety culture
- Non-technical skills of individuals and teams.
Whether you are a pre-hospital care professional who is involved in education, learning from events, procurement, or influencing safety culture, you will benefit from the tools and techniques provided throughout.
“This book is too good for one profession. It needs to be read by those in all safety-critical industries.”
Martin Bromiley OBE FRCSEd (ad hom), Founder, Clinical Human Factors Group
TABLE OF CONTENTS
About the Authors
Acknowledgements
Forewords
Preface
1. Introduction to Human Factors
Gary Rutherford
2. Human Factors and Ergonomics: Past and Present
Steven Shorrock
3. ‘Human Error’
Gary Rutherford
4. Systems Thinking
Duncan McNab and Gary Rutherford
5. Human-Centered Design
Shelly Jeffcott
6. The Patient: An Element of the System
Gary Rutherford and Michael Moneypenny
7. Well-being of the Paramedic
Jo Mildenhall
8. Situation Awareness and Decision Making
Ben Shippey and Gary Rutherford
9. Teamwork in Paramedic Practice
Mike Christian and Neil Jeffers
10. Learning from Events
Paul Bowie and Gary Rutherford
11. Safety Culture: Theory and Practice
Steven Shorrock and Paul Bowie
Index
ENDORSEMENTS
We are entering an era where healthcare will truly be seen as a safety crucial industry. The nature of paramedic practice in particular will need a well-informed professional workforce who are able to examine the systems and conditions they work in to understand how to make the care they provide as safe and effective as possible. This book will be essential reading for paramedics in all practice settings as it covers the key elements which will allow paramedics to better understand the complex sociotechnical realities of the care they provide to patients.
Andy Collen, author of Decision Making in Paramedic Practice
I would highly recommend this book, not only paramedics but also to their colleagues in healthcare. It has been written by a premier league team of human factors specialists and frontline experts who share their knowledge and experience of applying human factors science to paramedic practice. It’s very accessible, has a sound evidence base, and features many practical examples showing how to apply the tools and techniques.
Rhona Flin, Professor of Industrial Psychology, Robert Gordon University UK
Whatever the role you’re in, this is the book you need. If you want to understand how humans and systems interact, and what that means for you and your patients, this is where you should start. This will become an essential tool for my role, and one I’d encourage everyone to buy.
Jordan Nicholls, Patient Safety Integration Lead, East of England Ambulance Service, UK
As a paramedic, I am grateful to the authors and editor for pulling it together into a meaningful textbook with the potential to support clinicians to learn from mistakes, firmly establish human factors within the undergraduate paramedic curriculum and revolutionise incident investigations at an organisational level. Human Factors in Paramedic Practice – not really about the humans but the system.
Caitlin Wilson, Paramedic, North West Ambulance Service NHS Trust, UK
Human Factors in Paramedic Practice provides a comprehensive, yet concise, application or this complex subject of Paramedic Practice. This is an extremely well written appraisal of the approach to individual and organisational processes which come together to form systems thinking. This book should be essential reading for all undergraduate paramedics, clinicians, educators and organisational leaders to provide an awareness at their respective levels that will continue to drive the profession towards a safety orientated ethos.
Fen Sanders-Lamb, Paramedic Science Lecturer, Swansea University
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