Communication Skills for the Health Care Professional

Jones & Bartlett Learning

Communication Skills for the Health Care Professional, Third Edition is a comprehensive guide to improving patient outcomes through relationship building and the use of information technology to foster communication between patients, families, and health providers.

The author examines the context for communication in an evolving health care system and provides the foundations for understanding human and therapeutic communication. Readers will learn critical competencies to ensure quality, patient-centered care as well as skills to manage communication across relevant constituencies. The book also touches on solutions for transforming health care by changing patient behavior and systems of care.

Designed for undergraduate students across the health professions, this text provides caregivers with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.

Features and Benefits
Covers principles, concepts, skills, and evidence critical to a broad-base, health professional curricula
Teaches communication skills one at a time allowing for contiguous mastery across a set of therapeutic interventions
Offers two new chapters that explore advances in health information technology and provide problems on access to and availability of healthcare
Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning
Previous ISBN: 9780763755577
Part I The Context for Health Care Communications in an Evolving Health Care System
Chapter 1 Evolution of Health Care Delivery and Implications for Health Providers
Chapter 2 Technological Advances Have Changed the Way Health Professionals and Patients Communicate
Chapter 3 Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
Part II Foundations for Understanding Communications in Health Care
Chapter 4 Principles of Human Communication
Chapter 5 The Nature of Therapeutic Communications
Chapter 6 Cultural Similarities and Differences and Communication
Part III Critical Competencies in Therapeutic Communications
Chapter 7 The Pervasive Role of Empathy, Confirmation, and Compassion
Chapter 8 Communications That Contribute to Trust and Mistrust of Providers
Chapter 9 The Art and Skillful Use of Questions
Chapter 10 Therapeutic Use of Silence and Pauses
Chapter 11 The Impact of Self-Disclosures
Chapter 12 The Proper Placement of Advisement
Chapter 13 Reflections and Interpretations
Chapter 14 The Judicious Use of Confrontations, Orders, and Commands
Part IV Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
Chapter 15 Communicating with Patients with Low Health Literacy
Chapter 16 Communicating with Patients Who Have Chronic and/or Life Threatening Illness
Chapter 17 Communicating with Patients and Families in Crisis
Chapter 18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Part V Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter 19 Communications Within and Across Health Care Provider Groups
Chapter 20 Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter 21 Family Dynamics and Communications with Patients' Significant Others
Part VI Ethics and Communications in Health Care
Chapter 22 Patient's Rights to Informed Choice and Consent in Health Care Decision Making
Chapter 23 The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
Part VII Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter 24 Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter 25 Altering Systems of Care to Enhance Health Care Communications
Part VIII Evidence Supports the Importance of Effective Communications
Chapter 26 Bringing Health Provider Communication to the Patient, Not Patient to Provider
Chapter 27 Communications to Promote Behavior Change
Chapter 28 Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
Chapter 29 Communications for Advance Care Planning

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