You must be logged in to post a review.
Quality Health Care
Author: Robert LloydOVERVIEW
Written by an internationally-recognised expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most.
Students will also learn how to select and define indicators to collect data and how to organise data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyse the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
Key Features:
TABLE OF CONTENTS
Chapter 1: Setting the Context for Measurement Chapter 2: Why are you measuring? Chapter 3: Measuring the Voice of the Customer Chapter 4: Milestones in the Quality Measurement Journey Chapter 5: Organizing Indicators into a Strategic Dashboard Chapter 6: Tapping the Knowledge that Hides in Data Chapter 7: Overcoming Numerical Illiteracy Chapter 8: Understanding Variation with Run Charts Chapter 9: Understanding Variation with Shewhart Charts Chapter 10: Applying Quality Measurement Principles Chapter 11: Connecting the DotsRelated Products
Our Reviews
Blog
Newsletter Sign Up
Get newsletter updates to receive recommended reads, deals and more.
Reviews
There are no reviews yet.