In order to decide if a book might be suitable for your course we know that you need to look at it in detail.
If you are an academic teaching a course of 12 or more students you can choose up to three complimentary inspection copies of textbooks that are applicable to the courses that you teach.
To request your inspection copies, please complete the form below.
Written by an internationally-recognised expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most.
Students will also learn how to select and define indicators to collect data and how to organise data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyse the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
Key Features:
Chapter 1: Setting the Context for Measurement
Chapter 2: Why are you measuring?
Chapter 3: Measuring the Voice of the Customer
Chapter 4: Milestones in the Quality Measurement Journey
Chapter 5: Organizing Indicators into a Strategic Dashboard
Chapter 6: Tapping the Knowledge that Hides in Data
Chapter 7: Overcoming Numerical Illiteracy
Chapter 8: Understanding Variation with Run Charts
Chapter 9: Understanding Variation with Shewhart Charts
Chapter 10: Applying Quality Measurement Principles
Chapter 11: Connecting the Dots
You must be logged in to post a review.
https://www.classprofessional.co.uk/wp-content/uploads/2020/09/Blog-Main-Image-Human-Factors-.png
512
1024
Kate Anderson
https://www.classprofessional.co.uk/wp-content/uploads/2020/12/Class-Christmas-Logo.png
Kate Anderson2020-09-22 11:21:352020-09-25 11:21:14A Chat with ‘Human Factors in Paramedic Practice’ Editor, Gary Rutherford
https://www.classprofessional.co.uk/wp-content/uploads/2020/08/selection-of-books.jpg
753
746
Emma Phillips
https://www.classprofessional.co.uk/wp-content/uploads/2020/12/Class-Christmas-Logo.png
Emma Phillips2020-08-11 13:40:502020-10-22 16:13:07Must-Have Guide: Paramedic Science
First Responder Care Essentials 
Reviews
There are no reviews yet.