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McLaughlin & Kaluzny’s Continuous Quality Improvement in Health Care
Author/s: Julie K. Johnson, MSPH, PhD; William A. Sollecito, DrPHMcLaughlin & Kaluzny’s Continuous Quality Improvement in Health Care, Fifth Edition covers the subjects of operations management, organisational behaviour, and healthcare service delivery. With a broad focus on both the philosophy and processes of Continuous Quality Improvement (CQI), the challenges of implementation and institutionalisation are addressed using examples from a variety of health care organisations, including primary care clinics, public health departments, and academic health centres.
OVERVIEW
Through a unique interdisciplinary perspective on health care quality and safety, McLaughlin & Kaluzny’s Continuous Quality Improvement in Health Care, Fifth Edition covers the subjects of operations management, organisational behaviour, and healthcare service delivery. With a broad focus on both the philosophy and processes of Continuous Quality Improvement (CQI), the challenges of implementation and institutionalisation are addressed using examples from a variety of health care organisations, including primary care clinics, public health departments, and academic health centres.
Significantly revised and updated throughout, the Fifth Edition offers a greater focus on practical application and incorporates contributions from leading health care quality. Additionally, the text has been reorganised and streamlined into 14 chapters, in lieu of the prior edition’s 20 chapters, to make it an even more effective teaching and learning tool. While being more applied and practical, it does so without sacrificing depth. Extensive citations and detailed examples help students to understand the rationale and the most recent research and practice evidence that underpins the new techniques described.
- Streamlined coverage for enhanced teachability.
- New chapters on Implementation Science, Lean Six Sigma, and Understanding Variation, Tools and Data Sources for CQI in Health Care
- Greater focus on application. For example, the new implementation science chapter includes an appendix describing how to apply implementation science.
- Discussion of the Quadruple Aim of health care and impact on CQI; how Public Health has institutionalized CQI to ensure community health quality; how CQI has been more broadly adopted in Low to Middle Income Countries; and much more.
TABLE OF CONTENTS
- Chapter 1 The Global Evolution of Continuous Quality Improvement: From Japanese Manufacturing to Global Health Services
- Chapter 2 Factors Influencing the Application and Diffusion of CQI in Health Care
- Chapter 3 Integrating Implementation Science Approaches Into Continuous Quality Improvement
- Appendix 3.1 Definitions of CFIR Constructs
- Appendix 3.2 Implementation Strategies and Definitions
- Appendix 3.3 Categories and Strategies
- Appendix 3.4 List of Behavioral Change Techniques
- Chapter 4 Understanding Variation, Tools and Data Sources for CQI in Health Care
- Chapter 5 Lean and Six Sigma Management: Building a Foundation for Optimal Patient Care Using Patient Flow Physics
- Chapter 6 Understanding and Improving Team Effectiveness in Quality Improvement
- Chapter 7 The Role of the Patient in Continuous Quality Improvement
- Chapter 8 A Social Marketing Approach to Increase Adoption of Continuous Quality Improvement Initiatives
- Chapter 9 Assessing Risk and Preventing Harm in the Clinical Microsystem
- Chapter 10 Classification and Reduction of Medical Errors
- Chapter 11 Continuous Quality Improvement in U.S. Public Health Organizations: Widespread Adoption and Institutionalization
- Chapter 12 Health Service Accreditation: A Strategy to Promote and Improve Safety and Quality
- Chapter 13 Quality Improvement in Low and Middle-Income Countries
- Appendix 13.1 Some Selected Additional Resources
- Chapter 14 Future Trends and Challenges for Continuous Quality Improvement in Health Care
