Health Care Operations Management

Operations management is increasingly a critical skill needed in today’s health care leader. Managing your organisation’s complex interdisciplinary processes, labour and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organisation.

Logically organised in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics – topics often overlooked in most health care operational management texts.

Features and Benefits

Expanded systems perspective that emphasises the interconnection between the hospital and the health care system.

4 new chapters: health insurance plan operations (4), Six Sigma quality improvement (7), information technology (13),and statistical analysis (12).

Updated and expanded content on information technology including how to leverage existing information technology assets to improve operational performance.

Thoroughly revised chapter on supply chain management.

New cases studies and end-of-chapter discussion questions and calculations challenge reader to apply concepts.

Practical guidance on analysing operational performance using everyday management tools such as MS Excel.