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Crew Resource Management: Principles And PracticeAuthors: Bruce Evans, Jeff T. Dyar, Paul LeSage
Crew Resource Management (CRM) enables public safety teams to make the right decisions in the field quickly, safely, and together. CRM stresses the importance of having strong leadership in place to guide a team’s decision-making process, while encouraging individual team members to share critical information to help the team leader make the right decisions during an emergency.
The six-step CRM process breaks down typical communication barriers by focusing on the team as a whole with a common goal. The six steps are:
Crew Resource Management: Principles and Practice shows emergency response leaders how to implement CRM skills in their fire stations, in their ambulances, in their police vehicles, and on the emergency scene. The key features of this program include:
TABLE OF CONTENTS
Chapter 2 Organizational Story and Culture
Chapter 3 Creating a Culture for Learning
Chapter 4 The Critical Decision Process
Chapter 5 The Concepts of Crew Resource Management
Chapter 6 Understanding and Implementing Crew Resource Management
Chapter 7 Leaders, Followers, and Teamwork
Chapter 8 Postincident Analysis
Chapter 9 Maintaining High Reliability