National Head of Learning, Development and Quality for NHS Pathways
Claire Hunter, Bachelor of Nursing (Hons), RGN, PGCE, works for NHS Digital as the national Head of Learning, Development and Quality for NHS Pathways, a post she has held since 2004. Claire, a nurse by background, has extensive experience within the field of telephone triage. She previously worked for NHS Direct both in a clinical capacity and as the North West Head of Education. Claire also has experience within community nursing and public health. She is a strong advocate for the call handling role within telephone triage, believing that with high-quality education and training, call handlers can carry out this complex role safely and effectively. A staunch believer in the importance of promoting healthy and happy workplaces, Claire is also a mindfulness instructor, life coach and Mental Health First Aid instructor.